Frequently Asked Questions

 Experience & Expertise

1. How long has your team been in the computer repair industry?
   We’ve proudly served Baltimore for over 15 years, combining decades of hands-on experience with cutting-edge technical knowledge.
2. How many devices have you repaired?
   We’ve successfully resolved issues for 3,000+ computers and devices, from everyday home laptops to complex business systems.
3. Are your technicians certified or trained?
   Yes! Our team holds certifications in CompTIA, Microsoft, Apple, and cybersecurity. We stay updated with ongoing training to tackle the latest tech challenges.
4. What sets your shop apart from others?
   • Proven track record: Thousands of satisfied customers trust us for reliable, fast, and transparent repairs.
   • Comprehensive solutions: We handle everything from simple software glitches to advanced hacking recovery and hardware rebuilds.
   • Award-winning service: Recognized locally for excellence in customer service and technical expertise.
5. Can you handle both vintage and modern devices?
   Absolutely! Whether it’s a 10-year-old PC or the latest MacBook, we have the tools and skills to diagnose and repair it.

General Questions

1. What areas do you serve?
   We cover Baltimore City, Baltimore County and the surrounding area. Remote support is available globally.
2. Do you offer emergency or same-day service?
   Yes, for urgent issues like ransomware or critical hardware failures (additional fees may apply).
3. How much do services cost?
   Our service fees start at $95.00 per incident/repair. Parts cost is in addition to any labor costs. Contact us for exact quotes.
4. How do I book an appointment?
   Call 443-876-0027 or visit our website to fill out the short quote request form.
5. What payment methods do you accept?
   Cash, credit/debit cards via PayPal invoicing, and digital payments (Venmo, CashApp, Zelle). We do not accept physical checks at this time.
6. What services do you offer?
   We specialize in comprehensive solutions for both home and business systems:

-Cybersecurity & Protection

• Virus/malware removal for home computers and business networks.
• Hacking recovery (e.g., ransomware, unauthorized access).
• Security audits, firewall setup, and prevention strategies.

-Software Solutions

• Software troubleshooting (crashes, errors, Blue Screen of Death).
• Windows/macOS installation, repair, and optimization.
• Data recovery, backup solutions, and cloud setup.
• Remote repairs for instant support (no in-person visit needed).

-Hardware Repairs

• Laptop screen and battery replacements (fast, same-day service).
• Motherboard, GPU, and hard drive/SSD repairs.
• Keyboard, touchpad, and charging port fixes.

-Affordable Refurbished Systems

• High-quality refurbished computers at prices 30–50% lower than retail stores.

-Eco-Friendly Recycling

• Safe, responsible recycling of unwanted computers and components.

-Services currently NOT available

To maintain focus on our core expertise, we do not repair:

• Tablets (e.g., iPads, Samsung Galaxy Tabs).
• Smartphones (iOS or Android).
• Game consoles (e.g., PS5, Xbox, Nintendo Switch).

Virus & Malware Removal

1. How can I tell if my computer has a virus or malware?
   Common signs include slow performance, unexpected pop-ups, crashes, or unusual activity like unknown programs running.
2. How long does virus removal take?
   Most cases are resolved within a few hours, depending on infection severity.
3. Will my files be safe during the removal process?
   We prioritize data safety and back up critical files before removal. However, deeply infected systems may require selective file deletion.
4. How can I avoid future infections?
   We recommend antivirus software, regular updates, and avoiding suspicious links/downloads. We also offer virus protection setup assistance.
5. What tools/methods do you use for virus removal?
   We use industry-standard tools like Malwarebytes and Avast Antivirus, combined with manual checks for thorough cleaning.

Hacking & Security Fixes

1. How do I know if my device was hacked?
   Signs include unauthorized logins, unfamiliar apps, ransomware messages, or unexplained data usage.
2. What steps do you take to secure my device after a hack?
   We remove malware, reset passwords, update software, close vulnerabilities, and enhance firewall/antivirus settings.
3. Can you help recover compromised accounts (email, social media, etc.)?
   Yes, we assist with account recovery and two-factor authentication setup.
4. Do you offer monitoring after fixing a hack?
   Optional monitoring plans are available to alert you of suspicious activity.

Software Troubleshooting

1. Can you fix software crashes or error messages (e.g., Blue Screen of Death)?
   Yes—we diagnose driver conflicts, update issues, or corrupt files causing errors.
2. Do you troubleshoot Microsoft Windows post-update problems?
   Absolutely. We roll back updates or patch compatibility issues.
3. Can you recover data from a crashed operating system?
   Yes, we retrieve data before repairing or reinstalling the OS.
4. Do you support both Windows and macOS?
   Yes, our team has extensive experience in servicing both operating systems.
5. How does remote software troubleshooting work?
   We use secure remote connection tools like Anydesk (download from www.anydesk.com) to access your device with your permission and resolve issues in real-time.

Remote Services

1. Is remote support secure?
   Yes, we use encrypted, password-protected connections and never access your device without consent.
2. What if my issue can’t be fixed remotely?
   We’ll schedule an in-shop visit if remote attempts fail.
3. Do I need to prepare anything for a remote session?
   Ensure your device has internet access and download our secure remote software (instructions provided).

Hardware Repairs

1. What hardware issues do you fix?
   Laptop screen replacements, laptop battery swaps, motherboard/GPU repairs, keyboard/touchpad issues, and more.
2. Do you use original manufacturer parts?
   We offer both OEM and high-quality third-party parts, depending on your budget.
3. How long will my repair take?
   Most repairs are done same-day or next day. Complex fixes may take longer if parts are needed. We generally receive replacement parts within a week.
4. Is my data safe during hardware repairs?
   We avoid data loss, but recommend backing up files beforehand. We also offer backup services.
5. Do you offer warranties on repairs?
   Yes – all repairs include a 30-day warranty for parts and labor. See shop for details.

Have more questions? Contact us at 443-876-0027