Privacy Policy

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Privacy Policy
Last Updated: 3/1/25

1. Introduction
Baltimore PC Repair (“we,” “us,” or “our”), a local Baltimore-based computer repair and IT support provider, is committed to protecting your privacy and securing your personal and technical data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, visit our website (baltimorepcrepair.com), or interact with us in person. We comply with U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), and other applicable regulations.

By engaging with our services or website, you agree to the terms outlined below.

2. Information We Collect
Personal and Business Information

  • Contact Details: Name, email address, phone number, and billing/shipping address.
  • Service Requests: Device details (e.g., make/model, serial numbers), service history, diagnostic reports, and warranty information.
  • Payment Information: Credit/debit card details (processed securely via third-party providers; we do not store full card numbers) and invoices.

Technical Data

  • Device Information: IP address, operating system, hardware specifications, software licenses, and network configurations.
  • Website Usage: Pages visited, appointment bookings, and interactions (collected via cookies—see Section 7).
  • Service Data: Logs, error reports, or system backups created during repairs or remote support (with your explicit consent).

Sensitive Data
We do not intentionally collect sensitive data (e.g., passwords, financial documents) unless necessary for service delivery and authorized by you.

3. How We Use Your Information

  • Service Delivery: Diagnose, repair, and maintain devices; fulfill warranties; and provide IT support.
  • Communication: Send service updates, appointment confirmations, and billing receipts.
  • Marketing: Share promotions, tech tips, or newsletters (with your consent; opt-out available anytime).
  • Improvements: Analyze service trends to enhance customer experience.
  • Legal Compliance: Meet tax, warranty, or regulatory obligations (e.g., IRS recordkeeping).

4. Legal Basis for Processing

  • Contractual Need: To fulfill service agreements or repair requests.
  • Consent: For marketing communications or accessing sensitive files during repairs.
  • Legal Obligations: Compliance with U.S. federal/state laws.

5. Data Sharing
We only share your data with:

  • Trusted Third Parties: Payment processors (e.g., Stripe, PayPal), parts suppliers, or cloud storage providers (e.g., for data recovery).
  • Authorized Technicians: Employees/subcontractors bound by confidentiality agreements.
  • Legal Requirements: When required by law (e.g., court orders, tax audits).

We do not sell your personal information.

6. Data Security
We protect your data through:

  • Encryption: Secure transmission of files during remote support.
  • Physical Safeguards: Locked storage for devices and paper records.
  • Staff Training: Regular updates on U.S. privacy standards and best practices.

7. Cookies & Tracking
Our website uses:

  • Essential Cookies: For booking forms, login portals, and shopping carts.
  • Analytics Cookies: To analyze traffic (e.g., Google Analytics).
    Manage preferences via your browser or our cookie consent banner.

8. Data Retention
We retain data only as necessary:

  • Service Records: 7 years (for IRS compliance and warranties).
  • Marketing Data: Until you unsubscribe.
  • Device Backups: Deleted after service completion unless retained by your request.

9. Your Rights (CCPA & State Laws)
Depending on your state, you may:

  • Request access to or deletion of your data.
  • Correct inaccuracies in service records.
  • Opt out of marketing or data sharing.
  • Receive a copy of your data in a portable format.

To exercise these rights, contact us at compliance@baltimorepcrepair.com. We respond within 45 days.

10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children without parental consent.

11. Updates to This Policy
Changes will be posted on our website with a revised “Last Updated” date. Material changes will be emailed to active clients.

12. Contact Us
For questions, data requests, or service inquiries:

  • Email: compliance@baltimorepcrepair.com
  • Phone: 443-876-0027
  • Address: P.O. Box 10992, Parkville, MD 21234

13. Complaints
If unsatisfied with our response, contact:

  • The Federal Trade Commission (FTC) at www.ftc.gov.
  • Your state attorney general’s office (for state-specific claims).

This policy reflects our dedication to transparency and security as your trusted local computer service provider in Baltimore, MD.